At Price Group, we stand behind the products we supply. If something isn’t right, you can return or exchange most unused items within 30 days — and the return or exchange is free.
The short version
- 30 days from the delivery or pickup date to request a return or exchange.
- Unused items in their original, unopened packaging qualify for a free return or exchange.
- Refunds are issued to your original payment method or as store credit once the return is received and inspected.
Eligibility
To qualify for a free return or exchange, an item must be:
- Requested within 30 days of the delivery or pickup date;
- Unused and in resalable condition;
- In its original, unopened packaging, including any cases, cartons, seals and labels;
- Accompanied by proof of purchase (order number, invoice or receipt).
Items that have been opened, used, marked, or removed from their original packaging may not be eligible, or may be subject to a restocking fee, at our discretion.
Free Returns & Exchanges
For eligible unused items, Price Group covers the cost of the return or exchange. We will arrange the return of the goods and, for an exchange, deliver the replacement product to you at no additional shipping charge.
If you received the wrong item, a damaged product, or a defective product, we will make it right at no cost to you — see Damaged, Defective or Incorrect Items below.
Non-Returnable Items
For health, safety and food-safety reasons, some products cannot be returned once opened or once the seal is broken. These typically include:
- Food, beverages and food ingredients;
- Opened cleaning chemicals, sanitizers and disinfectants;
- Opened personal-care items such as soap, gloves and face masks;
- Custom, special-order or clearance items;
- Any product that has been used or is no longer in resalable condition.
If you are unsure whether an item qualifies, please contact us before starting a return.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If any item is damaged, defective, or not what you ordered, contact us within 7 days of receiving your order. Where possible, keep the original packaging and send us a photo of the issue — this helps us resolve it quickly. We will replace the item, arrange a return, or issue a refund at no cost to you.
How to Start a Return or Exchange
- Contact us with your order number and the item(s) you’d like to return or exchange.
- We’ll confirm eligibility and provide return instructions.
- Pack the item securely in its original packaging.
- We’ll arrange the return and, for exchanges, send your replacement.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome. Approved refunds are issued to your original payment method or as store credit, typically within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Questions?
Our team is happy to help with any return, exchange or product question.
- Phone: (905) 306-0215
- Email: sales@pricegroup.ca
Price Group reserves the right to update this policy at any time. This policy applies to purchases made through pricegroup.ca. For wholesale account terms, please contact your Price Group representative.
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